Privacy policy
Easy Phuket ("we", "us") is a concierge service in Phuket, Thailand. We help clients book fishing trips, boats, vehicles, accommodation and activities from local partners. This policy explains what personal data we process when you contact us and how we protect it, in line with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).
What we collect
- What you send us in Telegram, LINE, WhatsApp or by email: your messages, voice messages, photos and your messenger name and ID.
- Details of your request: dates, number of guests, the service you want, your budget, and where needed your hotel or pickup place.
- Contact details you choose to give: name and phone number (in WhatsApp your phone number is part of the chat).
- Booking and payment records: the option you booked, amounts and payment status. We do not store card numbers.
Why we use it
- To answer your request, check availability with partners, send you options and make the booking you ask for.
- To share with the partner only what they need to provide the service (for example dates, number of guests, pickup place). We do not give partners your contacts unless the booking requires it.
- To keep records required by law and to resolve disputes.
We process this data to take the steps you ask for and to perform the booking. We send you marketing messages only with your separate consent, which you can withdraw at any time.
Assistant and service providers
The first replies in our chats are written by the company's AI assistant, and a member of our team takes over to confirm bookings. To run the service we use these providers, who process data on our behalf:
- Anthropic (AI assistant that reads and answers messages);
- OpenAI (transcription of voice messages into text);
- Telegram, LY Corporation (LINE) and Meta (WhatsApp) to deliver messages;
- our server hosting provider (servers in Singapore) and Cloudflare (domain and email forwarding).
Some of these providers are located outside Thailand. We use them only for the purposes above.
How long we keep it
Chats and requests are kept for up to 2 years after your last contact, booking and payment records as long as accounting law requires. After that we delete or anonymise them.
Your rights
You can ask us to show you your data, correct it, delete it, restrict its use, object to its use or receive a copy, and withdraw any consent you gave. Write to info@easyphuket.co or in the chat where you talk to us; we reply within 30 days. You may also complain to Thailand's Personal Data Protection Committee.
Security
Access to client data is limited to our team and protected by passwords; connections to our systems are encrypted.
Contact
Easy Phuket, Phuket, Thailand · info@easyphuket.co